Refund Policy Old

StrumTree Refunds and Cancellation Policy

We want StrumTree to be a stress-free experience. Here’s how refunds and cancellations work.

1. First Class Guarantee
   If you attend your first class and it wasn’t what you expected, you can receive a full refund of your term fee, as long as you cancel before your second class starts. After the second class has commenced, this guarantee no longer applies.
   
2. Unforeseen Life Circumstances
   If you need to withdraw during a term due to unforeseen circumstances (e.g. illness, family emergency, relocation or major work changes), the remaining unused weeks of your term can be transferred as a credit to a future term or another StrumTree class, subject to availability.
   Credits are not redeemable for cash, but may be transferred to a family member or friend with our approval.
   
3. Cancellations Before the Term Starts
   If you cancel before the first class of the term:

• More than 3 days before the start date: you may choose a full refund or a full credit towards a future term.
• Within 3 days of the start date: you may receive a credit towards a future term, depending on whether we can fill your place.

4. Missed Classes
   Missed classes are generally non-refundable. Where possible, we may offer a make-up class in another group during the same term, or provide practice materials so you can keep up, but this is not guaranteed.
   
5. Classes Cancelled by StrumTree
   If StrumTree has to cancel a class (for example due to low enrolments, teacher illness or venue issues), each student will be offered:

• A refund for the value of that class, and
• A free private Zoom lesson with a StrumTree tutor to catch up on class content

If an entire term is cancelled, you will be offered a full refund or a full credit towards another class or future term.

6. Behaviour
   StrumTree reserves the right to remove a participant from a class if their behaviour seriously disrupts the group or makes others feel unsafe. In serious cases, no refund may be issued. In other cases, a partial credit may be offered at our discretion.
   
7. Requesting a Refund or Credit
   To request a refund or credit, please contact us through our contact page.
   Please include:

• Your name
• Your class
• A brief description of your situation

We will review your request and respond as soon as we can, aiming to handle all situations fairly and in line with this policy.